Welcome to the Insurance Ombudsman Portal.
This is a single port of entry for all insurance complaints.
You may lodge a complaint regarding long-term (life) or
short-term (non-life) insurance here.
If you are not sure whether your insurance complaint is life or non-life,
click on the “Not Sure” icon below.
Short term insurance (non-life) provides cover for vehicles, property, home contents, medical/gap, travel, business or personal liability. Long term insurance (life) provides cover in the event of death, funeral, disability, critical illness or credit life.
No the services of the Ombudsman are free to the public.
You can complain in writing but we also provide a telephonic or walk-in service
Yes you may lodge a complaint in any of the official languages.
| Location: | Cape Town |
| Share Call: | 0860 103 236 |
| Phone: | 021 657 5000 |
| Fax: | 021 674 0951 |
| Email: | info@ombud.co.za |
| Website: | https://www.ombud.co.za |
| Location: | Johanessburg |
| Share Call: | 0860 726 890 |
| Phone: | 011 726 8900 |
| Fax: | 011 726 5501 |
| Email: | info@osti.co.za |
| Website: | https://www.osti.co.za |
| Fax: | 086 589 0696 |
| Email: | info@insuranceombudsman.co.za |
| Share Call: | 0860 103 236 OR 0860 726 890 |
| SOCIAL MEDIA |
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